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The company reserves the right to revise any of these Terms & Conditions stated
here
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BOOKINGS
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All prices quoted are per car
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All bookings should be made 24 hrs in advance
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All prices quoted will be valid for 24hrs only
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No reservation is considered as accepted until confirmed by e-mail and the passenger
has been issued with reference number
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CANCELLATION
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Cancellations must be made at least 2 hours prior to the pick up time from within
London postcodes and 4 hours notification is required for other outer areas.
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Failure to cancel the bookings within the required time, customers will be liable
for 100% booking fee.
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A reservation may only be altered or cancelled with the permission from the company.
It has to be done in writing (preferably e-mail) or phone.
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PICKUP POLICIES
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The first 45 minutes of waiting time is free for all pickups from the airport and
thereafter 20p per minute will apply. There is no additional charges for the flight
delays.
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If we pick up from the mainland addresses, the driver will wait for 40 minutes from
the time the pick up was made for.. If we are unable to make contact with passenger
(ringing the door bell and calling the contact phone number) we will pull the driver
away and the passenger will be responsible for the full cost.
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If the passenger has been waiting at the airport information desk and fails to make
contact with the driver, the passenger should call the company so as to arrange
how to meet with driver. Passenger should not just leave the airport without letting
the company know as this will be regarded as a “No Customer Show”.
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GENERAL POLICIES
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The company reserves the right to use of sub contactors to provide the services
to our passengers. Drivers will be licensed and comply with the regulations stipulated
with Public Carriage Office.
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An additional surcharges of 50% on the prices listed on this site may be added on
Christmas and new year week including any bank holidays.
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PAYMENT POLICIES
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Credit card payments should be made with the internet booking or via phone and cash
payments are to be made to the drivers.
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All “PayPal” payments are subject to £3.00 charges only on top
of the quoted fare.
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All phone credit card payments are subject to 5% or £5.00 surcharge whichever is
greater on top of the quoted fare.
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ADDITIONAL CHARGES
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All fares quoted are for point to point and any diversions, stop over will be charged
at £5.00 with fare quoted.
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AIRPORT PASSENGER
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We reserve the right to refuse any passenger our services due to passengers having
excess luggage which would result in the vehicle being unsafe on the road.
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Passengers are responsible to load and unload their belongings and we will not accept
liability for loss or damage to the luggages.
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We monitor all flights for any delays and there will be no extra cost to the passenger.
If the passenger misses the flight coming into one of the UK airports, the passenger
has to call us immediately and there will be no extra cost involved.
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VEHICLE ROLES
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Our salon and estate cars are insured for hire and reward for maximum of 4 passengers
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Our MPV’s (Many People Carrier) are insured for maximum of 7 passengers.
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